Resume your saved step
Reopen the parent app nearby. Follow reconnect instructions and ask before resetting.
Setup & help
Set up your Family Phone.
Prototype setup with Android. Customer activation and public support are not available.
This public site cannot connect a phone, collect Wi-Fi details or activate service.
First-time setup
Five steps to get started.
- 1
Power on Family Phone
Plug it in. Keep your Android phone nearby and open the approved test app.
- 2
Match the phone
Select Family Phone and confirm that the six-digit code matches both screens.
- 3
Connect home Wi-Fi
Choose Home Wi-Fi in the parent app. The password stays off the shared screen.
- 4
Try the service demonstration
Follow the sample steps. No plan, number, payment or activation is purchased.
- 5
Wait for Ready
Keep both phones nearby. When Ready appears, add people, photos and ringtones.
Troubleshooting
What are you seeing?
Android testing; iPhone still to verify
Android has been tested. iPhone still needs physical acceptance. Neither app is public.
Check power and home Wi-Fi
Calls stay disabled offline. Reconnect through the approved owner flow.
Check before trying again
Check power and internet. Note the message shown on screen for future troubleshooting.
Start a fresh match
Request a new code and confirm it on both screens.
Recovery is not available yet
Production owner identity and verified account recovery have not been implemented. Do not rely on this preview for access recovery.